Terms and Conditions

1. Scope of Application

These Terms and Conditions apply to all services related to valet parking, in particular the collection, parking, and return of the customer's vehicle. Deviating or supplementary conditions of the customer do not apply unless expressly acknowledged in writing by the valet parking service.

2. Conclusion of Contract

The contract for the valet parking service is concluded upon the customer receiving a booking confirmation. The contracting parties are the customer and the valet parking service. If a third party makes a booking on behalf of the customer, they are jointly and severally liable with the customer for the fulfillment of all contractual obligations. The third party is also obligated to provide the customer with all relevant information, in particular these Terms and Conditions.

3. Services, Prices and Payment

The valet parking service undertakes to provide and perform the booked services in accordance with these Terms and Conditions. The customer undertakes to pay the agreed prices. These prices include the statutory value-added tax unless otherwise stated. Payment is due immediately upon service delivery, and the valet parking service reserves the right to return the vehicle only after full payment of the invoice amount.

If a period of more than four months elapses between contract conclusion and service delivery, the valet parking service reserves the right to adjust prices by a maximum of 10%.

4. Additional Services

4.1 Booking and Scope: The customer may optionally book additional services such as charging service (excluding electricity costs), exterior wash and interior cleaning for their vehicle. The selection is made during booking or, where available, on site.

4.2 Prices: The prices of additional services are based on the price list valid at the time of booking and include statutory value-added tax. For the charging service, energy costs are not included; these are charged separately according to consumption based on the kWh rates displayed at the service location. For the refueling service, the cost of the fuel is not included; this is charged separately according to consumption based on the prices displayed at the service location for the amount refueled. Additionally, certain parking space options may be booked as additional services subject to availability, e.g., covered parking spaces or premium garages. Under the standard rate and unless otherwise agreed, the vehicle is parked outdoors.

4.3 Service Delivery: Additional services are provided by trained specialist personnel. During performance, the vehicle may be moved or relocated on the premises. The duration depends on the respective scope of service.

4.4 Liability: The valet parking service is only liable for damages directly caused by the proper execution of additional services in cases of intent or gross negligence. For washing and cleaning services, no liability is assumed for pre-existing damage—in particular paint, plastic, or upholstery damage.

4.5 Cancellation: Additional services may be cancelled free of charge up to 24 hours before the agreed service start. For later cancellations, a fee of 50% of the service price is due. Additional services marked as "Best Price" are excluded from cancellation.

4.6 Temporary Relocation for Covered Parking: When a covered parking space or premium garage is booked, the valet parking service reserves the right to temporarily park the vehicle (maximum 8 hours) in an outdoor parking space near the terminal for the return, in order to ensure flexible and timely vehicle return. This applies particularly in case of short-notice changes to the return time by the customer.

5. Vehicle Collection and Return

The customer's vehicle is collected by arrangement at an agreed location and brought to the valet parking service's parking facility. Return takes place at the previously agreed location and time. The customer is obligated to arrive punctually at the handover location and to communicate any delays in a timely manner. The valet parking service is not liable for delays caused by force majeure or circumstances beyond its control.

6. Liability for Vehicle and Luggage

Parking of the vehicle is at the customer's own risk. The valet parking service assumes no liability for damages occurring to the vehicle during the parking period, nor for theft or loss of the vehicle and valuables contained therein. The customer is obligated to remove all valuables from the vehicle. The valet parking service is only liable for damages attributable to intent or gross negligence.

7. Conduct on Premises

The customer must observe traffic regulations on the premises of the valet parking service and follow the instructions of staff. The customer is obligated to park their vehicle only in designated parking spaces and may only remain on the premises for the purpose of dropping off or collecting the vehicle. Damage to the premises or facilities caused by the customer or their companions will be charged to the customer.

8. Withdrawal and Cancellation

The customer may withdraw from the contract at any time. In this case, the valet parking service is entitled to reasonable compensation. If the booking is cancelled at least 24 hours before the agreed appointment, the valet parking service waives compensation. If cancellation occurs less than 24 hours before the appointment, a cancellation fee of 50% of the agreed price is due. Cancellations of bookings marked as "Best Price" are not possible.

9. Limitation of Liability

The valet parking service is only liable for damages caused by gross negligence or intent on its part. For simple negligence, liability exists only in case of breach of essential contractual obligations; in this case, liability is limited to foreseeable damage. The valet parking service is not liable for damages due to force majeure or emissions caused by third parties.

10. Insurance, Driving License and Disclaimer

10.1 The customer warrants that the vehicle has valid motor vehicle liability insurance that also covers damages that may occur during transfer to or from the parking facility. The customer is further responsible for ensuring that the vehicle meets legal requirements and that their insurance includes use of the vehicle by third parties (valet parking service).

10.2 The customer ensures that no restrictions exist in the insurance conditions that would prevent the use of the valet service. This includes in particular coverage of any damages that could be caused by the valet parking service driver, unless gross negligence or intent on the part of the valet parking service is involved.

10.3 The customer acknowledges that liability for the transfer (transport of the vehicle) is fully covered by the vehicle's existing insurance. Further claims against the valet parking service are excluded unless the damage is due to intentional or grossly negligent conduct by the valet parking service.

10.4 Drivers employed by the valet parking service are at least 25 years old and hold the required driving license. By handing over the vehicle to the valet parking service, the customer agrees that only drivers authorized by the valet parking service may operate the vehicle.

10.5 The customer is obligated to inform the valet parking service of any special features of the vehicle upon handover (e.g., technical defects, special operating instructions, alarm systems, or immobilizers) to avoid damage or operating errors. The valet parking service reserves the right to refuse acceptance of the vehicle if obvious defects or missing insurance documentation are present.

11. Final Provisions

Amendments or additions to these Terms and Conditions require written form. The place of performance and jurisdiction is the registered office of the valet parking service. The law of the Federal Republic of Germany applies. Should any clause of these Terms and Conditions be invalid, the validity of the remaining provisions remains unaffected.